How long does it take to process and order?
Please allow 3-5 days for your order to be process for shipping. We make every effort to fulfill orders as quickly as possible and they are often processed the same day.
How long is the shipping time?
This will be dependent on our stock location at the time. For US based Stock this is 3-5 business days at present (this will be indicated at checkout as 3-5 business days). For Stock held in our other warehouses it is typically within 7-14 days. In extreme cases this can be upto 21 days.
I haven’t received my order?
Please allows upto 21 days from the despatch date for products shipped from our international warehouse (as indicated at the point of purchase) or 7 days from the point of depatch for items listed as 3-5 business days delivery before contacting us. Please include your order number so we can cross reference your order to our database and shipping tracker. You can contact us at email@example.com. If the product is lost in transport we will send a new product or if you prefer can issue a refund.
Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!